Terms & Conditions

1. Plugin Licensing

Groundhogg™ and all extensions, unless otherwise stated, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.
Groundhogg™ is a registered Trademark of Groundhogg Inc.

2. Warranty

Plugins sold and distributed by Groundhogg Inc. are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. Inasmuch as WordPress functions correctly on a clean install of itself, Groundhogg is guaranteed to function on a clean install of the minimum, stable and required version of WordPress for Groundhogg and extensions. Because the number and variety of plugins is vast and wide, we do not guarantee that the plugin will function with all third-party plugins, themes or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using Groundhogg. Should conflicts occur with third-party software, we may provide support at our discretion.

3. Support

Groundhogg Inc. sells and distributes Groundhogg and other plugins “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components and plugins. Support for plugins sold and distributed by Groundhogg Inc. is only available for those who have an active, paid extension license. Support and updates are granted for one year after the original purchase based on the license you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support and updates for the items purchased. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active. Support and updates for Groundhogg are provided as long as Groundhogg is actively in development. Should any one of the following occur, Groundhogg Inc. will no longer be responsible for providing support for Groundhogg:

  • Groundhogg is no longer actively developed as a viable product under Groundhogg Inc.
  • Groundhogg or the parent company is purchased or bought out by another company.
  • WordPress is no longer actively developed.

Whilst we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.

4. Automatic Updates

Automatic updates are available to license holders who have an active and valid subscription and license key. Automatic updates are available for Groundhogg and all other installed Groundhogg extensions. Automatic updates are available as long as the license key generated from the purchase is valid and active.

5. License Usage

Groundhogg grants each customer one or more non-transferable license(s) to use the software for internal use, and as defined by the terms set in the customer’s chosen license package. Where the license package allows the software to be used on multiple sites the customer/license-holder may not on-sell the originally-purchased license key provided by Groundhogg Inc. to other users of the license (such as clients) for commercial benefit. Additionally, the customer may not sublicense, to any person or entity, any rights to distribute the software or license key. Groundhogg Inc. will only provide support services to the original customer/license-holder with a legitimate license key, and consider any other uses of this license key for support queries as fraudulent.

6. Plugin Delivery

After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with your plugin downloads. You can download the plugin by logging into the account created for you when purchasing the plugin and clicking on the appropriate link. Should you not receive an email containing your information, you can contact us through https://groundhogg.io/support to request your purchase information. Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until such time as the license key is renewed.

7. Usage Tracking

Using any premium extension will automatically enroll the client site into our usage tracking program. You can opt-out at any time.

8. Ownership

All plugins are property of Groundhogg Inc. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited. Our plugins are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our plugins.

9. Website & Plugin Content

All content found on this site and throughout the plugin including images, documentation, support queries and any other information is property of Groundhogg Inc. and may not be redistributed without permission or consent.

10. Price Changes

Groundhogg Inc. reserves the right to modify, change, cancel or upgrade a plugin subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.

11. Refund Policy

The Groundhogg no-risk money back guarantee offers that, if at any time within the first 14 days of opening your paid Account you decide that Groundhogg is not for you, then just apply for a refund! (We make it easy!)

We will stop your Subscription and issue you a refund. Your request for a cancellation must be received within 24 business hours of the 14 days of the date and time of opening your paid Account. While some refunds may be instant, refund credit can take up to 5 – 10 business days to show up in your credit card statement.

If adequate notice is not received and your credit card is subsequently charged, you will not receive a refund.

Exclusions: The following are excluded from the above policy and no refunds will be provided.

Refund requests must be made here: Request a refund

12. Discount Policy

We run discounts from time to time. How discounts can be applied to purchases can be seen below.

  • If you purchased within 48 hours of a planned discount we will honor the discount and provide you with a partial refund for the difference.
    • The exception to this rule is Black Friday. Due to the nature of Black Friday being a fairly obvious planned discount day, no partial refunds will be given out for the week before Black Friday and the week after.
  • If you received a non-planned discount code after you’ve already purchased you may request a partial refund up to 48 hours after you purchase.
  • A discount used for your initial purchase cannot be used for your renewal. Renewals will be processed at the full price of the subscription.
  • Discounts will only be applied to the first billing period. This applied to both monthly and yearly subscriptions.
  • If you cancel a subscription for a discounted product and then re-subscribe, your discount will be voided and you will need to pay full retail price.

13. Grandfather Pricing Policy

As long as your subscription remains active and you do not cancel or request a refund, we promise to never increase your subscription cost even if Groundhogg pricing increases for the equivalent plan.

We reserve the right to refuse grandfather pricing to customers who:

  • Cancel their subscription and re-subscribe with a new plan.
  • Request a refund for an old plan and purchase a new plan at a later date.
  • Customers who fail to renew their subscription within 30 days.

14. Email

Groundhogg Inc. may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to Groundhogg updates, promotions, Groundhogg extensions and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.

15. License Agreement

By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.

16. Severability 

If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.

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