Careers at Groundhogg Inc.

Support Specialist

Have a knack for WordPress and a love for learning new skills? We could use your help providing stellar service to Groundhogg, HollerBox, and MailHawk customers.

Salary Expectations

US: $16/hr to $19/hr
CAD: $21/hr to $25/hr

If you think you’re worth more, we still want to hear from you, we’re negotiable with added responsibilities.

Hours & Timezone

Must be available between 9:00 AM and 5:00 PM Monday to Friday, Eastern Standard Time.

Responsibilities

• Write documentation and record videos related to functions of Groundhogg, HollerBox, and MailHawk products and features.
• Relate customer inquiries to existing documentation and provide valuable answers to customers
• Create documentation for customers if it does not already exist
• Debug, troubleshoot, & confirm customer issues
• Answer incoming pre-sales questions via email and live chat
• Communicate with clients and be supportive in public forums
• Monitor public forums for Groundhogg, HollerBox, or MailHawk mentions
• Test new versions of products and features before public release

Requirements

The only requirement is that you have a great attitude and appetite for learning new skills! But, if you have any of the following, that’s a bonus.

Not required, but useful skills and knowledge:

• Knowledge of WordPress, the plugins and theme frameworks, and WordPress troubleshooting
• Knowledge of servers and hosting environments, caching
• Knowledge of our products Groundhogg, MailHawk, and HollerBox
• Knowledge of marketing, sales, CRM, and/or email marketing
• Previous support roles at other organizations

How to apply

Send your resume to allysha [at] groundhogg.io with the subject line “Applying for Support Specialist Role.”